Privacy Policy

1. Introduction

Onfocus Tech Ltd ("Onfocus Tech", "we", "us" or "our") is committed to protecting your privacy. This policy explains what personal data we collect when you visit our website or get in touch with us, how we use it, and the rights you have over it.

Onfocus Tech Ltd is registered in England & Wales (Company No. 11325900) with its office at Cheltenham Film Studios, Cheltenham, Gloucestershire, GL51 6PN, United Kingdom. We are the data controller for the personal data described in this policy.

2. Information we collect

We collect the following types of information:

• Information you give us. When you complete a form on this site or contact us by email, we collect the details you provide — typically your name, company name, email address, telephone number and the content of your message.
• Information we collect automatically. When you visit the site, we and our service providers may collect technical information such as your IP address, browser type and version, device type, operating system, referring page, and details of the pages you view and how you interact with them.

We do not intentionally collect special category data (such as information about health, race or religion), and we ask that you do not send us such information.

3. How we use your information

We use personal data to:

• respond to your enquiries and provide the information or services you request;
• provide, maintain and improve our services and this website;
• send you information about our services where you have asked us to or where we are otherwise permitted to do so;
• understand how the website is used so we can improve it;
• keep our records up to date and manage our relationship with you; and
• comply with our legal and regulatory obligations.

We rely on the following lawful bases under the UK GDPR: your consent (for example, for non-essential cookies and marketing emails); the performance of a contract with you; our legitimate interests in operating, promoting and improving our business, where those interests are not overridden by your rights; and compliance with a legal obligation.

4. Cookies and similar technologies

Our website uses cookies and similar technologies. Some are strictly necessary for the site to work and to remember your cookie choice; others are optional and help us understand how visitors use the site and recognise returning visitors. The optional cookies are set by HubSpot, the customer relationship management and marketing platform we use.

Optional cookies are only set if you agree to them. When you first visit the site you will see a cookie banner asking for your choice, and no optional cookies or tracking scripts are loaded unless you accept. You can change your choice at any time using the Cookie Preferences link in the footer of any page.

You can also control cookies through your browser settings, including blocking or deleting them. Please note that disabling some cookies may affect how parts of the site function.

5. Sharing your information

We do not sell your personal data. We may share it with:

• Service providers who process data on our behalf, such as hosting, email, analytics and CRM providers, under contracts that require them to protect it and use it only on our instructions;
• Professional advisers such as accountants, auditors and lawyers;
• Authorities or third parties where we are required to do so by law, or to establish, exercise or defend legal claims; and
• A buyer or successor in the event of a merger, acquisition or reorganisation of our business.

6. International transfers

Some of our service providers are based outside the United Kingdom. Where personal data is transferred outside the UK, we take steps to ensure it receives an equivalent level of protection, such as relying on adequacy regulations or putting standard contractual clauses in place.

7. How long we keep your information

We keep personal data only for as long as we need it for the purposes described in this policy, including to satisfy any legal, accounting or reporting requirements. Enquiry correspondence is typically retained for a reasonable period so we can follow up and maintain a record of our dealings with you; after that it is deleted or anonymised.

8. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration, and we limit access to those who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to certain conditions, you have the right to:

• request access to a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your personal data;
• ask us to restrict or object to our processing of your data;
• request the transfer of your data to you or another provider;
• withdraw your consent at any time, where we rely on consent; and
• opt out of marketing communications at any time.

To exercise any of these rights, please email info@onfocus.tech. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk — though we would appreciate the chance to address your concerns first.

10. Third-party websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

11. Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

13. Contact us

If you have any questions about this policy or how we handle your personal data, please contact us:

Onfocus Tech Ltd
Cheltenham Film Studios
Cheltenham
Gloucestershire
GL51 6PN
United Kingdom
info@onfocus.tech